Q.Do I get a discount if I choose will-call?
A.No. The price remains the same. With will-call, you essentially get more time to have fun by picking up Friday and returning Sunday instead of only having one day. Will-call can also be coordinated during the week.
Q.Does the price include set up and delivery?
A.Delivered bounce house and water slides include set up. If chairs and tables are added on to reservations we do not set up unless requested ($1 per item). Delivery fees may apply for areas outside of Beaverton.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive between 9am-12pm. If we have a lot of rentals that day, we may need to set up earlier. If this is the case, we will call before to confirm that someone will be at the party location.
Q.We've rented some really dirty equipment from other companies in the past. Are they always that dirty?
A.No. All equipment should be clean when you get it. Ace Event and Party cleans and disinfects after every rental.
Q.Do we have to keep inflatables plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. Most parks are first come, first serve so get your spot early in the day.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.Once a deposit or payment has been made, we do not offer refunds in the 60 days leading up to your event due to equipment being unavailable for others to rent. We do however offer a rain check good for credit up to one year. This applies to partially canceled reservations as well.
Q.Do you require a deposit?
A.Yes all orders require a 25% Credit Card deposit. If you cancel prior to your rental you will be given a rain check that is good for one year.
Q.How big are the jumps?
A.Most of our jumps are 15'x25' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 5 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We set up on Grass (our favorite and best for the kids) and dirt. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. We also do not set up on concrete to keep everyone safe.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for equipment that is torn or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on any of our equipment. Example: Seams may develop tears in high traffic areas over a period of time on inflatables. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
